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Return Policy
Returns & Refunds
Simple, transparent returns.
At xyvato, we want you to feel confident with every purchase. If something isn’t quite right, our return process is designed to be clear and straightforward.
Return Eligibility
Returns can be requested within 14 days of delivery. Items must be unused, unworn, and in original condition with tags and packaging intact.
Non-Returnable Items
Certain items are not eligible for return, including lingerie, swimwear, final sale items, gift cards, and personalized products.
How to Return
Contact us at service@xyvato.com with your order number. Once approved, you’ll receive return instructions and authorization details.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using trackable shipping.
Refund Process
Once your return is received and inspected, refunds will be issued to your original payment method. Processing times may vary depending on your provider.
Damaged Items
If your item arrives damaged or incorrect, please contact us with photos. We will arrange a replacement or full refund where applicable.
Additional Notes
Exchanges are not processed directly. If you need a different size or style, please return the item and place a new order.
For international returns, customers are responsible for return shipping, customs duties, and any applicable taxes.
Need Help?
If you have questions about returns or refunds, please contact us at service@xyvato.com.
Business Information
BEIWAN LIMITED
Room 5017, 5/F, Lee Yu Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong
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